Inn-sewer-ants

I apologise for the previous entry; I had been reading about the new faith-based 'museum' being set up in one of the Southern States in America and realising that I couldn't really mock someone on the basis of their beliefs not matching science, when I don't believe in anything and even scientists only have the word of their fellow scientists that something is true. I guess I just felt very weird.

Anyway, I've recently started a new job in an insurance company. Learning about the laws and understanding the wording of the policy has been fine; the difficulty has been in learning that we DO pay out for stupidity! People can be absolute idiots, and we will still pay them for the damage they have caused a lot of the time. Obviously I can't mention specifics, but still it's insane.

Another thing is that anything someone agrees with the customer is legally binding, even if it's entirely wrong. Yet another thing is how much we talk down to customers; we do not use words over a certain number of syllables and we treat customers as if they are all morons. Granted, some of them are, but the 90% who aren't must feel quite aggrieved when they get a letter which a five year old could have written.

Still, I'm dreading the prospect of turning someone's claim down. When buddying the other day the person I was listening in on had to decline a claim, and the poor customer just went "Oh... okay..." Anger I could have coped with, but sounding so dejected really got to me.

I know that, logically, they should be getting their homes maintained, or they should have had a survey done before they bought the house, or they should have read the policy booklet... but still. Quite depressing, but it's a part of the job I'm going to have to get used to.

Oh, and raking is fun.